Refund policy

We want you to feel confident shopping with SACHA. This policy applies to purchases made directly on sachacosmetics.com. For purchases from another retailer, please contact that retailer.

US orders: 30-day free returns

If your order was delivered to a US address, you can request a return within 30 days of delivery. We accept unused or gently tried products, including products tried to check your shade. Products that have been substantially used, emptied or altered are not eligible.

SACHA provides one free prepaid return shipping label per US order for eligible items returned from within the United States. Please include all the items you wish to return in that shipment. There is no restocking fee for eligible US returns.

How to start your return

1. Email support@sachacosmetics.com with your order number, the items you wish to return and the reason for your return.
2. Our team will confirm eligibility and email your prepaid label and return instructions. Please wait for authorization before sending anything back.
3. Pack your items securely, in their original packaging if available, and follow the shipping instructions provided. Use the SACHA-issued label for your free US return; independently purchased postage is not reimbursed.

Promotions and exclusions

US purchases made with a promotional discount are eligible under this policy unless the item was clearly marked final sale when purchased. Refunds reflect the amount you actually paid after discounts.

Gift cards and items clearly marked final sale are not eligible for change-of-mind returns. If you are returning a bundle or set, please return it complete. Contact us about damaged, defective or incorrect items even if an item was marked final sale.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund has been approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.

Original shipping and delivery charges are not refundable for change-of-mind returns. If more than 15 business days have passed since your refund was approved, please contact support@sachacosmetics.com.

Exchanges and shade changes

To choose another shade or product, request a return for your eligible item and place a new order for your preferred option. Our team can help you compare shades before you reorder.

Damaged, defective or incorrect items

Please contact support@sachacosmetics.com as soon as possible with your order number and photos of the issue. Keep the item and packaging while our team reviews your request and provides the next steps.

Orders delivered outside the US

The free prepaid US return service above does not apply to international orders. Our existing 15-day return-request period applies to orders delivered outside the US: contact us within 15 days of receiving your item.

International returns must be unused, in the same condition as received, with tags and original packaging, and accompanied by a receipt or proof of purchase. Contact support@sachacosmetics.com for authorization, shipping arrangements and return instructions before sending your package.

Under the international policy, opened or used beauty products, custom or personalized items, hazardous materials, sale items and gift cards are not eligible for change-of-mind returns. Contact us if your item is damaged, defective or incorrect. Applicable statutory rights are unaffected.

European Union 14-day cooling-off period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. This policy does not limit any applicable statutory rights.

For all return-related questions, contact support@sachacosmetics.com.