Refund Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at info@sachacosmetics.com.
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at info@sachacosmetics.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and work to make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom products (e.g., special orders or personalized items)
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
Please reach out if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to get what you want is to return the item you have. Once your return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Items must be in the same condition as received—unworn or unused, with tags, in original packaging—and you’ll need the receipt or proof of purchase.
Refunds
We’ll notify you once we’ve received and inspected your return. If approved, your refund will be processed to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@sachacosmetics.com.