Shipping Policy
Order processing and verification typically takes 2–3 business days depending on demand levels and product availability.
Estimated delivery times:
- Standard Shipping: 5–7 business days
- Expedited Shipping: 3–5 business days
You will receive an email confirmation once your order has been processed, along with a tracking number for your shipment.
Changes to Orders
Once an order is placed, we are unable to add, remove, or change any items or addresses associated with the order.
Incorrect Addresses
If a delivery address is submitted incorrectly at the time of ordering, Sacha Cosmetics assumes no responsibility and cannot issue refunds or ship replacement packages for such orders.
If you realize an address was submitted incorrectly, please contact us immediately via our Contact Us page. We may be able to correct the address if the order has not yet shipped.
Lost or Stolen Packages
Sacha Cosmetics is not responsible for lost or stolen packages. We cannot issue refunds or ship replacement packages in such cases.
International Shipping
We offer international shipping and cover the cost of shipping fees to your country.
However, any duties, taxes, or import fees imposed by your local customs authority (e.g., VAT, GST, or import duties) are the responsibility of the customer. These fees vary by country and are assessed by government bodies such as customs agencies or border authorities.
We recommend checking with your local customs office for any potential charges before placing your order.